1300 558 509
WATER DAMAGE
STEAM CLEANING
STAIN REMOVAL

Frequently Asked Questions

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Carpet Spot & Stain Removal FAQs

Professional Carpet Spot & Stain Removal services in Sydney, Melbourne, Brisbane, Gold Coast, Perth, Canberra, Hobart & Adelaide. We can help you remove blood, butter, margarine, candle wax, ketchup & Tomato sauce, chocolate, coffee, crayon, food coloring, furniture stain, grass, ink, jam, jelly, lipstick, mildew, mud, mustard, nail polish, paint, shoe polish, urine, vomit, wine stains & more!

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Carpet Steam Cleaning FAQs

Nothing protects the carpets more than a professional cleaning by AllCarpetCleanings! With us your carpet is cleaned in accordance to the industry standards. A healthy home or office starts from the ground up with a clean carpet!

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Carpet Stretching FAQs

All Carpets provides carpet stretching services for your loose and "baggy" carpet in your home or office. At All-Carpet-Cleaning, we employ a team of technicians who specialize in professional carpet stretching, suitable for almost any carpet style and material. Our team is trained to use a variety of cleaning techniques and equipment, and provided with a broad range of top-quality tools and equipment.

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Carpet Patching FAQs

All Carpets Cleaning & Repairs offer a complete Carpet Repairs service . We deliver a quality service at affordable prices to all potential new clients interested in our Carpet Repair services and have developed a strong reputation amongst the community for providing a high quality Carpet Repairs service at competitive prices, and no job is too big or small for us.

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Carpet Fitting & Installation FAQs

We are very happy to provide you with a labour only carpet fitting service for carpets that you may already have acquired from another source.

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Carpet Protection FAQs
carpet protection

At All Carpets we are committed to the highest quality products and services . Our promise to you is to make sure when we apply stain protector to your carpet or upholstery, you are getting the protection from stains that you would expect!

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Upholstery Steam Cleaning (Sofa / Couch / Lounge) FAQs

At All-Carpet-Cleaning, we specialize in restoring the beauty, vitality and original freshness of all your upholstered furniture. We use state-of-the-art cleaning materials that can safely and effectively wash even your most delicate upholstery including Haitian Cotton, Wool, Velvet and many other fabrics, including white and off-white fabrics that some conventional cleaners refuse to touch.

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Mattress Steam Cleaning FAQs

All-Carpet-Cleaning provides commercial mattress cleaning and residential mattress cleaning involving the removal of indoor allergens including dust mites, mold, mildew, pollen, spores, fungi, bacteria and viruses. No other service can offer the same level of cleanliness and hygiene we can.

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Leather Furniture Cleaning & Restoration FAQs

AllCarpetCleaning provides a comprehensive leather cleaning service. This is a safe, no mess - no fuss service where a leather cleanser is applied to remove all traces of soiling from the surface of the leather hide.

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Rug Cleaning & Washing FAQs

All-Carpet-Cleaning prides itself with a long and respected tradition in the field of rug cleaning & restoration and our experts are knowledgeable in the ways of area rug cleaning. Our expertly trained technicians begin the cleaning process by identifying fibers and dyestuff so that they are sure that the cleaning method applied is the very best for your product.

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End Of Lease Cleaning / Bond Cleaning FAQs

At AllCarpetCleanings we understand the end of lease cleaning process very well and do dozens of End Of Lease Cleaning jobs a week, as a result we know what Real Estate agents and Land Lords look for when inspecting their properties. So we guarantee the very best!

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Carpet Tile Installation FAQs

We are dedicated to quality carpet installations, carpet repairs, superb carpet cleaning, beautiful carpet restoration and above all we are highly motivated by customer satisfaction.

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Carpet Laying FAQs

All Carpets provide a comprehensive carpet fitting service, tailored to match your requirements.
The carpets in your home or office are a major investment and carpet installation is a skill developed through years of experience. If you want expert carpet laying or carpet repairs, it's worth talking to the professionals.

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Vinyl / Lino Floor Cleaning , Buffing, Polishing, Sealing & Stripping FAQs

At All Carpets we do know that although polishing of vinyl and linoleum floors is not that hard, there are many small things you need to think of and allow for in order to achieve the perfect results. Give us a ring and let our professional teams handle your floor.

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All carpets staff and team FAQs
All carpets staff and team FAQs

From All-Carpet-Cleaning you can expect first class cleaning and excellent service provided by people who really care. Our highly trained technicians use wet and dry extraction methods on carpets, curtains, rugs, and upholstery.

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Cost and payment FAQs
All carpets Cost and payment FAQs

Prices include all carpeted areas. Our Steam Cleaning Service includes all preconditioning, spotting, deodorants, cleaning and grooming & GST

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Hours and appointments FAQs
Hours and appointments FAQs

Trading Hours
Monday to Friday 7:00am to 7:00 pm
Saturday & Sunday 8:00am to 7:00pm
24/7 Emergency water damage restoration

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Recent Questions Answered
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Do you move furniture?

No. But we can sometimes help you move portable items like chairs, tables, lounge suites, and beds on casters, however we are not responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsibility to do so. We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed. Any , and any assistance that we may provide
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Do you guarantee your work?

We guarantee to clean your carpet to Australian Standard 3733. And We guarantee not to damage your carpet.
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What happens if myself or my real estate agent arent satisfied about the work done?

We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours from the time the job was completed. Our goal is to make you happy, and we provide quality work, and we guarantee it!
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How much will it cost?

Usually we will able to give you an indication of the cost over the phone / internet.
This should be considered as an estimate only, to be confirmed upon a site visit. When we arrive to look at your job we will provide you with a "no obligation" estimate before we start any work. If this estimate is acceptable we will in most cases get on with the work there and then.
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Are your cleanings checked?

Yes, we send our supervisor to periodically check the cleanings for quality control, we always guarantee your satisfaction and want you to be 100% please with our work every time !
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Are you licensed?

Yes, we are fully licensed, bonded, insured and carry workers compensation, copies of which are available upon request.
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When the cleaning team arrives what if I change my mind on what I would like them to do?

No problem, the cleaner will cheerfully do any cleaning tasks you ask (except move heavy furniture). Just keep in mind, it is all a time factor.
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Why do I need to get a custom cleaning quote?

Every building and cleaning requirements are different. We approach individually each customer. Our cleaning services are customisable to fit your needs and budget.
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Do you provide anything in writing?

Yes. Your custom cleaning plan is in writing. It's our written promise of service to you. This provides both of us with a valuable reference tool as we strive to be consistent and reliable each and every time.
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Do you provide me with a receipt?

Yes if you request a receipt we are more then happy to provide you with a detailed written receipt !
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Will the first cleaning take longer?

In order to bring your space up to Clean ALL CARPET Standards, the first cleaning (or a visit occurring more than three months after our last visit) will take longer so that we can give your home that deep cleaning it needs. Homes that have not been cleaned in a while or homes with pets will take longer to clean. Visit our SERVICES page to learn more about what an initial cleaning entails.
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Can you clean my home just once or does it have to be long term cleaning?

While most of our customers prefer bi-weekly cleaning on a regularly scheduled day, we also clean homes more or less frequently or as needed basis.
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How will out relationship work?

Communication is important for any relationship including ours. We understand we must earn your trust during every visit. It's why we're so flexible, offering customised cleaning service plans designed with your needs in mind. No contracts. No hassle. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer.
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If I have a special situation can you help?

We sure can! Let us know the particulars or your specific situation and we will tailor a cleaning plan for you.
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How long will it take to clean an average home?

All homes vary because each home is different. We can give you a better idea of time if you fill out our free online form to get a quick quote !
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Is all carpets "green"?

Every cleaning franchise works to meet the local community's need for a balanced life and clean home. That means outside of offering green cleaning services, we refill bottles, use less product and protect our residential housekeepers and customers from unnecessary exposure. Demand and availability determine whether our maid service franchises stock green cleaning products.
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What does green housecleaning mean?

Green cleaning involves the products, methods and business practices employed by companies to promote both a healthier home and world environment. Green cleaning products do not contain ingredients with ozone depleting substances or flammable chemicals that may irritate skin. Truly green products do not kill harmful bacteria and germs. Companies with green cleaning services should use highly-concentrated cleaners that require less product, as well as employ business practices that encourage using recyclable packaging. Consumers must watch out for "green washing," a term used by environmentalists to define companies that falsely advertise environmentally-safe products or services.
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What does green washing mean?

Green Washing applies to the cleaning industry when companies advertise green cleaning services that don't reduce the impact placed on the environment. For example, some companies may place bleach in a recycled container and call it a "green" house cleaner. While containers with recycled-content help the environment, consumers are mislead to believe its contents are also environmentally-friendly. We believes ein an open, honest approach to help you find the right balance between environmentally-safe products and a clean, disinfected home that protects your family from unhealthy germs.
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I have a last minute emergency, can you help?

Yes ! Contact us and we will do everything we can to get your home cleaned last minute !
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What if the job was not completed?

You have 24 hours to report any incomplete work and we will send someone back to complete the job. If you fail to report an incomplete job within 24 hours, we are not held liable.
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What if the cleaning crew arrives late?

We try our best to arrive on your scheduled time, however, if this happens you will receive discount depending on the situation. Please let us know when this happens. Your satisfaction is our highest concern.
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Do you provide references?

Yes. All you need to do is ask and we will gladly provide you with references !
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Do you need to come to my home to give an estimate?

No, you can fill out out quick and easy online form to get an estimate right away ! You can fill it out anytime 24 hours a day 7 days a week.
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Do you charge for an estimate?

No! We will give you a free estimate no hidden fees or charges!
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What if I need to get a message to the cleaner?

Please call the office, we relay all messages to cleaners.
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What days can be scheduled for cleaning?

You can schedule your cleaning Monday-Sunday.We understand that a lot of people are at work during the week and it makes it hard to call and book an appointment during regular business hours. That is why we offer our quick and easy online foam! You can make an appointment or get an estimate 24 hours a day 7 days a week.
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If I would like to call and get an estimate, how long will the process take?

We have an quick and easy online form for you to fill out for an estimate! It should take you less than 5 minutes and then we will get back with a response asap !
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Do I have to be home while having my house cleaned?

We recommend that you are home but if it is not possible for you we will work with you to figure out a solution.
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If I would like to get a gift certificate for a friend. How do I do that?

Call us to order gift certificates. Gift certificates can be customised to your special occasion.
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Why shouldn't I just hire a cleaning employee?

If you hire someone to exclusively clean your home, you become an employer and they become an employee. This means you need to deal with taxes, citizen status, etc. Doesn’t this sound like more work than is needed?. All carpets handles the everything for you making it all fast and easy and most importantly worry free!
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Can I work for you?

If you're interested in working with all ALL CARPETS please contact our office to see how you can apply. Our staffing needs vary, but we do keep resumes on file when positions open up.
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Can I schedule a specific time for my cleaning ?

If you request a time for us to be at your home, we will do our best to accommodate your wishes. As we clean multiple homes during the day, sometimes we can fall behind if a customer needs extra attention or another unforeseen event occurs, so we might not be able to come at a specific time, but we will try our best.
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Can I request the same cleaning team?

If you were particularly happy with a certain cleaning team we will do our best to make sure to send the same team for your next appointment as well. We strive for your satisfaction and to accommodate your requests.
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What does your residential cleaning entail?

We cover all the following.

Kitchen:

  • Clean and scrub all sinks
  • Wipe tables and counter tops
  • Clean inside and outside of microwaves
  • Wipe the outside of cabinets, drawers and appliances
  • Wash backslashes and mop floor

Bathroom(s):

  • Clean and scrub all counter tops, surface areas, toilets, and tubs
  • Sanitize all surfaces
  • Clean mirrors and polish any chrome surfaces
  • Wash floor, tiles, and vanities
  • Deodorize room

Entire Home:

  • Dust all surfaces, appliances, knick knacks, etc.
  • Polish all wood surfaces
  • Remove cobwebs from ceilings and other surfaces
  • Wash floors and vacuum carpeted surfaces
  • Remove garbage and empty ashtrays

Additional Services:

  • Cleaning the interior of the refrigerators
  • Oven Cleaning
  • Window Washing
  • Laundry Services
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Why should I choose your services?

We are a highly competitive and value-oriented property maintenance company. We have a strong cleaning service-driven reputation for delivering the high quality services at a competitive price. We are the best choice in Australia for all your cleaning and maintenance needs for small and large facility clients!
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What do I do with my indoor pets?

We are very pet friendly and deal with pets on a daily basis. Together we can make arrangements and be weary and careful to keep them in their designated areas.
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Do you use environmentally safe products?

Yes! We only use 100% environmentally friendly and safe products. We take pride in protecting the environment, you and your loved ones. Weather you have an infant or allergies the products we use are safe for everyone.
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What areas do ALL CARPETS serve?

We serve and cover all suburbs.
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What happens if someone gets injured in my home?

We are always very careful and provide out staff with the best possible training to avoid all injuries. Everyone is covered under our Worker's Compensation insurance. Almost all home-owner's insurance policies do not cover service workers that injure themselves in your home. However, if you speak with your insurance agent you can add on an additional rider to cover such accidents. Although, using our company enables you not to have to incur that expense of the additional rider.
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What should I do if something is broken while your team is cleaning?

It is very rare that anything is broken but we understand that accidents do occur at times.It is important to remain calm and contact us at the office. We will be glad to quickly resolve the matter to your satisfaction.
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Can you help me file my flood or fire claim?

Yes! We are more than happy to help you fill out your claim, we can also offer some helpful advice on how to navigate the insurance maze and provide a detailed receipt of services performed.
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Will cleaning my carpet regularly help my allergies?

Yes absolutely, if you suffer from allergies we recommend having us serve you on a regular basis. We can keep you carpets clean of dust mites, pollen and animal dander to make your home a more comfortable place for you to live in.
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